Frequently Asked Questions (FAQ)

  • About Us

    Passion. Experience. Diligence.

    TruVu Beauty is where healthcare meets self care. We specialize in providing cranial prosthesis (also known as medical wigs) to people experiencing hair loss and/or hair thinning. We offer a wide variety of medical wigs covered by your insurance. Our medical wigs are also FSA/HSA eligible.

    Our medical wigs are made from 100% Virgin Human Hair and are ready to wear straight out of the box! No need for messy adhesives or extensive styling sessions. Simply slip it on and rock your flawless lock effortlessly.

  • Our Wigs

    We use innovative techniques to create wigs that help our customers achieve the most natural-looking wigs on the market.

    All of our wigs have a pre-sewn transitional hairline developed using hand-tied technique that creates a natural density transition along the hairline. We customize each wig with pre-bleached hair knots and pre-made fake scalp that blends seamlessly with your skin tone. All of our wigs can be worn with or without glue with the use of piano key elastic bands which allow for a secured and snug fit. Check out our videos

  • Prescriptions

    Do I Need A Prescription? Aprescription is often times required. There are some exceptions, but in most cases, we will need to have your prescription on file before we can ship your product.

    I Have A Prescription, How Do I Send it to TruVu Beauty? If you already have a prescription, or would prefer to request one at your next doctor appointment, you can send it to us in one of the following ways:(1) Take a clear photo of the whole prescription send a secured email to our clinical support team, (2) you can upload it to this intake form; or, (3) you can fax it to 832-827-3275.

    For additional help please email service@truvubeauty.com.

    I Don't Have A Prescription, Please Help!Our team will use the doctor's information you provide to gather any necessary prescriptions on your behalf.

  • Insurance Verification 

    Verifying your coverage often takes three to five business days. We recommend checking your voicemail and email for updates from your Specialist.

    Note: HSA and FSA accounts can also be used to pay for your medical wig. Be sure to disclose your HSA and FSA information.

  • Medical Records And Other Paperwork

    We handle the entire process for you – all paperwork, retrieving all necessary documents from your doctor, and filing the insurance claim.

  • Return Policy

    All Sales are Final and are Non/Refundable

  • Price Estimates

    After placing an order, a price estimate is provided. Price estimates may not include coverage from insurance and is subject to change.

  • Track Your Order

    You can use the tracking number on the following tracking links to find the tracking status.

    Fedex: https://www.fedex.com/apps/fedextrack/

    DHL: http://www.dhl.com/en/express/tracking.html

    UPS:https://wwwapps.ups.com/WebTracking/track

  • Free Shipping

    We provide free shipping in the US.

  • Terms and Conditions/Privacy Policy

    Terms and Conditions

    Privacy Policy

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  • Hair Care

    Wash/Cleanse:

    Gently rinse your wig with warm water until they are saturated. Apply a generous amount of Shampoo to the hair, while holding the top of the wig, gently shampoo in a downward motion working shampoo from the top down. Rinse thoroughly. Condition hair in same manner and allow time to air dry.

    Condition / Hydrate:

    Conditioning the hair is vital to its maintenance. After you have shampooed and thoroughly rinsed your hair apply a generous amount of Conditioner to the hair. Gently comb hair with a wide tooth comb, to assure even coverage. Rinse conditioner from your hair with warm water and gently towel or air dry.

    Note: That many shampoos and conditioners contain harsh, drying sulfates that are extremely damaging to hair (ammonium laureth sulfate, ammonium lauryl sulfate, sodium laureth sulfate, sodium lauryl sulfate, etc.). These common detergents found in shampoos make curly hair frizzy and uncooperative. Conditioner can be used sufficiently to clean the hair. Also, more gentle shampoos that contain mild cleansers (i.e. cocamidopropyl betaine or coco betaine) can be used occasionally or more often for wavier hair types. Consider the appropriate product for the care of your new hair.

    Styling:

    Always keep your wig tangle free. Brush or comb gently and avoid any excess tension. Always comb or brush hair from the bottom up, small sections at a time. The more careful you treat your wig the longer it will last. Don't forget to support your wig when brushing or combing your hair.

    Hair Care Products:

    Use a good (leave-in) conditioner to keep your hair soft. Avoid hair products that contain alcohol which can make the hair very dry. Also remember that many styling products can cause build up over time. It is recommended that a deep cleansing shampoo be used once or twice a month to remove build-up. Build-up can make the hair dry and can cause tangling. Use moisturizers to avoid this problem.

    Heat / Styling Tools:

    Heat is your hair's biggest enemy. The more you use on it, the shorter the life span of your hair. Use heat in moderation. Do not use high temperatures. High temperatures can damage the hair, including permanently altering the hair texture.

    Also, if you perm, tint, bleach or cellophane the hair, you do it at your own risk. We do not guarantee any hair that has been chemically altered. If you must chemically alter it, then be sure to do a test strand first. This will allow you to test how the hair will hold up to the chemicals. Please read the labels of all hair products carefully. Do not use any of the hair products recommended if you are allergic to the product or to any ingredient in the hair care product.